1. Contact us
Need help with SnapAura? Email our support team and we’ll get back to you as soon as we can.
Typical response time: within 1–2 business days.
Please include:
- Your device (iPhone / Android) and OS version
- App version (Settings or App Store listing)
- Whether you use Guest, Sign in with Apple, or Google
- A short description of the issue (screenshots help)
2. Common questions
Do I need an account?
No. You can use Studio, Spark, and Photo Generator via Explore without account. Apple or Google sign-in is optional if you want account-based sync and management.
Credits & purchases
- Starter/free credits are a one-time grant and are not reissued after account deletion and signing in again on the same eligibility basis.
- If you were charged but credits were not added, email support with your Apple/Google order ID or receipt.
- Refunds for App Store or Google Play purchases are handled by Apple or Google under their store policies.
AI photo generation
- Generation uses your uploaded photo(s) and selected template. Results depend on photo quality and template.
- Uploaded face/source photos are stored briefly for processing and automatically deleted from our backend within 24 hours (see Privacy Policy).
- If a generation fails, try again with a clearer photo or another template, then contact us if it keeps failing.
Privacy & data deletion
To request access, correction, or deletion of your data, email developmentp096@gmail.com. Signed-in users can also use in-app account deletion where available.
Bug reports & feedback
Send crash details, steps to reproduce, and screenshots to the support email above. Feature ideas are welcome too.
3. App Store / Play Store
This page is the official SnapAura Support URL for App Store and Google Play listings.
Support URL:
https://snapaura-aa079.web.app/support.html
Email: developmentp096@gmail.com